Quality management

The policy of Lasertechnika, based in Borzytuchom, is to run the company in such a way that the services offered are provided in accordance with the established requirements for quality and reliability, as well as the requirements of national and international regulations, and to perform this task continuously, friendly to customers, the environment, the working environment and with respect for the natural environment.

In order to maintain and improve the satisfaction of customers and other stakeholders, the Company has adopted the following quality objectives:

• To offer and provide services that earn the recognition of customers by effectively meeting their needs and expectations, while complying with applicable standards and regulations;
• A high level of service quality, a comprehensive service offering and a customer service culture are critical to maintaining the Company’s competitive position as a reliable provider of quality services.

We achieve our quality objectives by:

• Applying, developing and continuously improving the Quality Management System based on ISO 9000:2015 standards and integrating the system according to environmental management and occupational health and safety management standards;
• Establishing and improving cooperation with suppliers and customers of materials/products/services;
• Systematically motivating and developing the qualifications and experience of personnel;
• Communicating and raising awareness of policies and specific objectives at all levels of management and for all functions;
• Planning actions and activities to ensure controlled receiving, transportation, and storage conditions and to prevent defects;
• Identifying, planning and managing processes and their interrelationships, and systematically evaluating the effectiveness and efficiency of processes, including continuous improvement processes;

The responsibility for quality is distributed among each employee through a purposeful distribution of tasks and authority.

Specific quality objectives are developed for all functions and management levels, including production process objectives and continuous improvement objectives, and all company personnel are involved in their establishment and implementation.

The owners of the company are responsible for the establishment and maintenance of the quality policy and are committed to creating the conditions and internal environment of the company so that all employees can be fully involved in achieving the objectives. This commitment also includes providing the means to implement the policy, including the establishment, development and continuous improvement of the quality management system and the processes covered by it.

The decision to implement this policy was made by the Co-owners of the Company.